191

Wii U WiFi Connection Error Fix (103-1001, 101-1002)

We just got home with our Wii U, and during the setup phase received several errors trying to connect to our home network through our router.  We resolved our issue by manually entering the information.  If any of you are struggling to configure your Wii U WiFi setup, try using the following steps we used to fix our problem.

Resolved: Error Code 103-1001, Error Code 103-1002 (and probably a whole lot more since the code is general)

Step 1: On your Wii U go to ‘Connection types’ and press Manual Configuration

Step 2: Input your SSID

Step 3: Choose your security type (WEP, WPA, etc).  Make sure you choose the one your router is using

Step 4: Enter your security key/phrase

Step 5: For IP adress choose “Do not auto obtain”

Step 6: Go to your computer (on the same network) and open up CMD (Start > (in search field type) cmd > press enter (or choose cmd)

Step 7: In CMD type ipconfig and press enter.

Step 8: Look for the first IP addres.  Take that address, add 10 to the last digit (to find an unused IP. Doesn’t have to be 10), and enter it into your Wii U.  Example: 192.168.0.15 should be 192.168.0.25

Step 9: Enter the rest of the necessary information like Subnet Mask and Default Gateway.  These are available under your ipconfig

Step 10: Hit next, configure DNS, “Don’t auto obtain”

Step 11: Fill in DNS info.  First server: 8.8.8.8  Second Server: 8.8.4.4  (These are Google’s public, free DNS servers)

Step 12: Hit Next, no proxy

Step 13: MTU at default value (probably 1500)

Your connection should now go through and work.  If you do not want to use Google fast, free, public DNS servers you can look for your ISP’s DNS servers by going to CMD and typing: ipconfig /all

If you have any questions about how to get your Wii U up and running, we’re happy to try and help.  We’ll add pictures of the process later.  If you solved a problem during setup, please share your fix to help others out.

  • Valerie says:

    Thank you SO much for posting this. I have several networks available in my building, with different types of routers, and I couldn’t connect to ANY of them with my brand new Wii U- got error 103-1002. This process worked perfectly, thank you so very much.

  • Keen says:

    You are very welcome. 🙂 Glad it helped someone else!

  • andrew says:

    thank u my good friend vary helpful. wish there was more people like u around.
    have a great day

  • harry says:

    thanks this helped a ton…

  • mike says:

    Thanks so much!
    We where thinking the console had an issue and were going to take it back now we have a connection……your a hero!

  • Jason says:

    These steps helped, but now i’m stuck at connecting to the internet. it was able to connect to the network device now, but no luck finishing the process. please help

  • bruce says:

    Yep, WiiU connects now with Motorola wireless AP, but fails on connecting to Internet. Wow never expected this in 2012 !!

  • Keen says:

    @Jason & Bruce: You might have incorrectly entered your subnet mask or default gateway. There’s also the possibility of simply needing to start over with a new connection. Exit out, start the process over, being sure to enter everything correctly.

    We had the same issue of seeing a check mark for the router but not connecting to the internet when we incorrectly entered information.

  • Dave says:

    Bruce go into your router under wireless settings and disable the type N. This is what Nintendo had me do and it connected to the internet.

  • Jason says:

    where can you disable type N?

  • Shannon says:

    Oh my gosh, thank you SOOO much for posting this. worked like a charm! we were going crazy!

  • Kevin says:

    So I had repeatedly followed your instructions, and it wasn’t working. Then I noticed under the clients list of my network settings that the IP address with the last digit added by 10 was already taken and distributed by another device on my network. So I tried adding 11 to the end of the original IP address, and it now FINALLY got me past the connecting to router to check mark. Only NOW it’s been giving me the red X for Internet. And I’ve tried everything, from attempting to correct my subnet mask and gateway, as well as cancel and redo everything countless times. I’m SO frustrated and don’t know what to do. Please Help 🙁

  • Ben says:

    I am having the same problem not being able to connect with the internet. We have a Motorola wireless also. Please help!

  • Ben says:

    I can get the wii u to connect to my router, but it wont connect to the internet. I made sure i typed in everything correctly about 100 times.

  • Tony says:

    I am having the same problem i connect to my network but not the internet i get error code: 103-2002 I dont know what to do. I have redone everything countless times and it still doesn’t work.

  • Elena says:

    YOU ARE A LIFESAVER!!!

    Thank you so much for posting this. Tony, I had to delete all of my previous connections, then start from scratch, using the Manual configuration (its down at the bottom of all of the connections).

    Its tricky, but definitely works.

    I can’t believe you put this up so fast!

  • Trolazo says:

    Muchas gracias!!!

  • Zyler says:

    @Keen What games did you get as well with the WiiU?

  • Kyle says:

    Is this the only way to connect online? My wii and 3ds connected fine, just not this one. Is the google servers secure, can i setup e-shop on wii-u?

    this can’t be the only way to connect… launch glitch?

  • William says:

    oh my gosh thank you for this!!!

  • William says:

    It says system update but not doing anyhing now? Any ideas?

  • William says:

    NVM hopefully… seems to be doing something now

  • Tony says:

    it worked yeah, i just deleted all my connections and started all over. i was about ready to throw the gamepad at the wall. well, thanks

  • Ben says:

    Make sure that the computer you are getting the ip address from is the one you set up the internet with in the first place. Used the .10 from my laptop, and it didnt worl. had to go off my main computer.

  • justin says:

    Worked like a champ. Thanks Keen!!

  • Bruce D says:

    man, that seems like its not that easy for a non computer guy, I am trying this as of 8:30 on 18th. I have two WiFi, ones an apple router (smaller one) and cant connect, bought the adapter to go right to my modem, wired, NOTHING. I am pissed, now my Iphone 5 with ver6 software is actually updating this POS, if after update this thing doesnt connect, its going back. Heres another real nice thing, it connects to neighbor’s but errors on the update. Iphone quit once, buts only thing that works is my personal hotspot, and at 5 gigs this thing is eating up my data, this better work as I obviously can’t play online via my hotspot.

  • Kyle says:

    This method worked for me.

    Internet connections > recommended > wifi protected option. The one beside the AOSS or whatever that option is. You get a pin number on pad screen.

    In your router admin page on pc, select > wireless setup > auto > enter your pin and click next, then press the next button on the pad controller.

    Easy setup on your network, not google. Hope this works for you too…. Now to suffer the update.

  • Bruce D says:

    hey, worked, did it on IPhone via airport, was able to see all the info thru the app, and added 10, of course I did this AFTER using iPhone data to do whole update, which didnt fix issue’s at all.

  • Kevin says:

    Nothing is working for me STILL :'(

  • Keen says:

    @Kevin: Which error are you getting? Maybe I can try to find some solutions.

    @Bruce D: Glad it worked!

    @Kyle: Sounds like a good fix for your type of network. Thanks for sharing the fix!

    @Ben: Indeed, thank you for the clarification. You need to be on the same network as your Wii U.

    @William: it sits there for a long time on that dang update.

    @Zyler: ZombiU, New Super Mario Bros. U, Scribblenauts, Sonic Racing, and Nintendo Land (came with it). We’ll post up our thoughts on all of them asap.

    A few general notes:

    – The Google DNS are secure, free, fast, and public. They’re great. Use them! Google provides an awesome service.

    – If adding10 didn’t work, try a different number. The idea of adding 10 is to find an IP that isn’t in use. 10 hopefully gets you past all the phones, laptops, and devices on your network.

    Glad this helped so many of you. Nintendo needs to link their error codes to solutions a lot better. Our small blog shouldn’t be at the top of the search results for tech support. 😉

  • robert says:

    Any way to find the gateway and other needed stuff without a computer? This issue is bothering me and I have no idea what to do. I know my ip and subnet due to my ps3.

  • Kevin says:

    Good news, I just got it to work because apparently I had the wrong gateway number put in. I was under the impression that the gateway was this series of number that was on my Belkin setup page labeled: Default Gateway, when in reality it was just the router’s IP -.- lol Glad I finally got it

  • Kyle says:

    @Zyler/Keen – ZombiU is fantastic. I have only played the first intro task but this looks to be one of the best launch games I’ve seen in a long time. It controls very well though the controller is big and takes some getting used to, also looking down at it when you need to takes some coordination but I found I was able to hit the flashlight on and off 9/10 times without looking down at the screen.

    Has campagin and survival mode, multiplayer (have not tried yet), uplay connection, ‘make yourself a zombie’ bonus.

    good fun.

  • Meghan says:

    This worked! Thanks a ton, I was fighting with it all evening to connect!

  • Karim says:

    Thanks so much for this, worked perfectly!….I remember the Original Wii was stubborn too..

  • Frank says:

    This worked magnificently. Thank you very much.

  • Gregg B says:

    Thank you so much got me up and going!!

  • MisterMo says:

    Thank you very much. This saved my life. I got back from work to participate in welcoming the new generation of consoles, only to be faced with this… Gah! I was so frustrated.

  • Jenifer says:

    Thank you SO MUCH. This worked like a charm 🙂

  • Jdakid says:

    Thanks for the info! helped out a lot!

  • Oukan says:

    Thank you SO MUCH!!!

    I’m bookmarking this so I will remember. This helps a whole lot!

  • remi says:

    Thank you SO much for posting this!! You truly are a lifesaver! Definitely helped to also delete all connections and start all over, and to triple-check that all numbers matched exactly. Thanks again!

  • Alex says:

    Hi. Some people have been having problems downloading the Day 1 update or accessing the nintendo eshop (myself included) but we still have inetrnet access even though the error message says otherwise. Any thoughts? My guess is that nintendo’s servers are overloaded or down.

    • Keen says:

      @Alex: if you we’re able to get your connection set up just fine, but can’t get the update then it’s Nintendo’s issue. Took a while for the update to complete.

  • rey sdot says:

    Dude….you are awesome man…I owe you a lunch buffet!!!!

  • chris says:

    I’ve tried all of these steps pretty thoroughly. Issue is, my router requires me to go into my web browser to login with a password before it connects and lets me use the internet. So no matter what I’ve tried so far, I can get hooked up to the network device, but can’t connect to the internet. If the wii u had an internet browser right off the bat I think I could have done that but I need to do the first update before I can even get the browser. Anybody else have an issue like this?

  • pkd says:

    Your post worked wonders just when I was going nuts with something simple on an existing wifi router which had the new 3ds xl connected yesterday flawlessly. Nintendo dropped the ball on doing the software QA where the user experience starts on the new console. Who would have imagined that it was not getting dns or the resolution via the router supplied dns.

  • shawn says:

    i just got my wii u yesterday. connection is working fine. i can browse the internet fine. everything else gives me an error – youtube, miiverse, amazon, netflix.

    Any suggestions?

  • Mat says:

    If you knew how much I loved you right now…you would call the police for sexual harrasment.

  • George says:

    Hi have a MAC book and I did everything you said it’s not working. It connects the network device but it won’t connect to the internet….I Get Error Code: 103-2001

  • Nick says:

    i can connect to the WiFi or router i can see it followed the steps but i cant seem to get the internet part going is it just bad lucky or is my Wii U not working the error code is always 103-2001 or 2002

  • Justine says:

    I cant thank you enough for your help!

  • Killkong says:

    Thank you so much for this post.

  • Marc says:

    Many thanks for this. Picked up my shiny Wii U from the midnight launch in the UK and it was being incredibly annoying but this guide worked a treat! Amazeballs.

  • James says:

    Hey guys, I have a Motorola and using this guide I was connecting to the network device but not the internet. I had been trying to work it out for hours and was ready to have a breakdown I was so frustrated.

    I found the fix here: http://www.allthingsgaming.net/2012/11/quick-fix-wii-u-wont-connect-to-router.html

    Hope that’s helped people and saved innocent gamepads from being thrown across the room like I was two seconds away from doing.

  • Nick Tucker says:

    Legend! This was doing my head in. A great step by step guide for someone who is rubbish on a computer. thank you.

  • Howwy says:

    FAIL does not work complete lies im still no closer to getting my wii u connected whatsoever.

  • Ceefax says:

    Thanks for this, worked a treat!

  • Jeroen Netherlands says:

    Thnx dude…. Helped me a lot!

    Fail Nintendo, this isn’t the year 1996

  • Theycare says:

    even here from the netherlands on the relase date europe
    thx 4 your post, couldnt do it without it!!!
    u rock

  • Andy says:

    Thanks so much, worked great. You’re awesome.

  • yanseine says:

    merci, enfin sa marche!
    thank you, finally it works!

  • […] zelf maar een nummer. En vul meteen ook even het subnetmasker en de gateway in. Voor tips, kijk hier maar even voor de fix. Het schijnt een bekend probleem te zijn onder Ziggo/Cisco gebruikers die een Wii U […]

  • Simon Jonsson says:

    I love you! <3

  • Ed says:

    Thank you, this worked for me !!

  • john says:

    thanx from holland

  • Anna says:

    We are in the UK, after trying and trying again, we added 11 to the end of the IP address instead of 10 and 3 hours later IT WORKED

    Thanks guys

  • john says:

    thanks you just made my year

  • Vampirou says:

    Still not working over here. Did everything right and now Wii U connects to Wifi Access Point but wont connect to Internet. error 103-2002….

  • Sammy says:

    Thanks heaps for the info, really excited about my WiiU then I spent 10mins trying to connect to the internet. Got pretty frustrated but came here and with your help got my WiiU connected to the internet right away. Thanks again! =)

  • rob says:

    Hi there, I bought the wii u yesterday, in Italy, and after having followed these steps, it is able to connect to the router, but not connect to internet.

    I don’t know if it is a console problem, a server problem, or I don’t know

  • FreddyFastworks says:

    Hi guys, great piece of advice. One small comment which took me a full night to find out. You need to get rid of OpenDNS. Go to the router and set DNS to automatic instead of pointing to OpenDNS. Unfortunately these things dont work together!!!!!

  • Bob says:

    Thank you so much! It finally works… =D

  • Enrique the frustrated but not anymore says:

    Thanks Keen,..it took some time to get the right things to do,..but now the Wii U is downloading,..damn..I’m happy,..my kids are happy,..even my wife is happy!!!…

  • meneer guggenheimer says:

    Thanks for al the info but still does not connect… while my wii and 3DS do… what a fuck up by nintendo!

  • adam says:

    iv started following these steps but when i got to enter my IP, once its typed in and i click accept it adds a lot of 0000’s randomly and says its incorrect, i try to delete the 0’s but it just adds them back straight away, anyway to stop this?

  • Rick says:

    Thank you very much for your instructions. Followed it and worked perfectly.

  • Rick says:

    Adam,
    Make sure you input the dots (.) as well in your IP.
    For example: If your IP is 192.178.1.190,
    you should type in:
    192 (dot) 178 (dot) 1 (dot) 196 and click accept. (6 was the random number I chose)

    System should default that to:
    192.178.001.196

    Hope that answers your question.

  • adam says:

    i put the dots in eg 192.178.1.190 but when i entered it it changed it too 192,178.000.190, it seemed to fill the whole IP box on the wii u screen, any blank space was filled with 0’s even after i entered the dots

  • David says:

    Dude, thanks a lot!!
    It worked!

  • Guirao21 says:

    Thank you so much man, it worked.

  • Chickencole says:

    Having spent 2 hours trying to connect the Wii U so that there would be no issues come christmas day, your posting was a godsend. I wasn’t sure that I had used the correct numbers, but obviously I had because we now have connection.

    A very grateful Mum, thanks!

  • Werner says:

    Dear Keen,

    I hope you can help me out in The Netherlands!
    I have a cisco modem connected with a Sitecom 300N XR Gaming Router.
    My brand new Wii U wont’ connect! I have been working on it for 13 hours….please help me out!!

    Werner.

  • Keen says:

    Werner,

    I assume you tried the instructions in my original post?

    What error are you getting?

  • Peter says:

    Thanks Dude! worked like a charm here in the Netherlands.
    (isp=KPN)

  • Werner says:

    Hi Keen,

    Yeah I tried everything. Now Nintendo(gs) say that the problem is that Cisco modem which a lot people use over here.
    Also I do not have a windows but Apple laptop but the info you need I also get out of mij Apple, right?

    I have a Cisco EPC 3212 modem and a Sitecom router.
    I do not know a lot about computers etc. but I managed to do all the steps you said.
    Might there be a problem between IP adresses from the Sitecom device (that connects with Wii U) and those of the Cisco modem? They are different from eachother.

    Kind regards,
    Werner.

  • Werner says:

    Just bought a Wii Lan Adapter to solve my problems!
    Fucking Nintendo(gs)!!!!!

    Long live PS3 and XBOX360!!!!

    🙂

  • Keen says:

    Great to hear Werner. I was going to suggest something along those same lines since others have suggested that as a fix.

    Enjoy!

  • Pete says:

    Hey Keen,

    Thanks for the info, I’m now managing to connect to my network device, but unfortunately still not to the internet! I’m using a Virgin Media Super Hub router, I’ve tried using the Google DNS servers you suggested, and also my own with no luck. Also tried adding 11, 15, 20 to the end of my IP address with no change. (Error code 103-2002)

    Any ideas?

    Regards,

    Pete

  • Pete says:

    Aha, nevermind. I had initially typed in the wrong IP address for step 8. All is well in the world again, I’m online!! Lol thank you so much Keen, you’ve been a huge help!

    Just as I’m typing this, I’m now getting error 108-0144 while trying to download the system update…”Could not connect to server etc etc” Is this Nintendo’s problem or mine? Googled the error code and a lot of people seem to be in the same boat.

    Regards,

    Pete

  • Tina says:

    Thank you, thank you, thank you!!!!

  • Henri says:

    Thanks to you mate! Cured my problem.

  • gazbib says:

    thank you very much, great concise advice, very helpful.

  • maine says:

    thank u so much!!!!

  • Gábor says:

    Actually, it worked for me just fine after I set up a fix DHCP lease for the MAC address of the Wii-U. All other things managed to be negotiated automatically. It’s still a bit sad to have to go through this sort of debacle with a mainstream Linksys E200. Thanks for the post!

  • Doug says:

    Thanks man, worked great.

  • James says:

    Fantastic! Works with Eastlink modem in Canada using wpa2

  • BG Dude says:

    Thank you so much for all the post guys!

    The first time I tried it worked only until “Connecting to the Network Device”, but did not work “Connecting to the Internet”.

    Here is what worked for me:
    I HAD TO DELETE ALL MY PREVIOUS CONNECTIONS, THEN START FROM SCRATCH AS THE DIRECTIONS INDICATE BY ENTERING EVERYTHING MANUALLY!

    TRY THIS, AND IT SHOULD WORK!

    Thanks again

  • LNguyen says:

    @Keen, thank you so much! It never occurred to me to try a fixed IP address, since up until now, all the Wifi devices I’ve used all worked fine with Auto DNS (i.e. the router will assign an IP address to the Wifi device).

    The odd part is this:
    1. When we first set up the Wii U, I chose Automatic DNS assignment, and it worked to the point where the Wii U pulled down its first update (which took a while).
    2. A few days later, my son reported that he could not use the Wii U to go to the eshop, nor update, etc… Anything requiring the Internet would not work.
    3. Re-entering all the info for our Wifi access point would show that it could access the router, then the internet. But something like news.google.com would not work.
    4. The odd part was that I could use my smartphone as a Wifi access point just so I could test the Wii U’s internet access. AND IT WORKED with Auto DNS !!!

    Tonight (15Dec2012) I found your blog, and thought: AHA! Using a fixed IP address! That’s something I haven’t tried, so let me try that.
    Sure enough, now the Wii U is accessing the Internet via our home Wifi access point just fine. So THANK YOU AGAIN !

    For the other folks out there, when you enter the digits that Keen is asking you to do:

    1. The IP address and Mask have 4 subfields separated by a period (.)
    2. Each one of those subfields consists of 3 digits.
    3. The max value in each one of those subfields is 255, but 255 is ‘special’…

    So when you enter those numbers, it might help if you padded the short fields with zeroes in the front. For example:

    I entered 008.008.008.008 and 008.008.004.004 for those Google DNS server addresses.
    For the IP addresses of home networks, they mostly start with 192.168.000.* (where the * varies from 1 to 254 (1 and 255 are special values, do not use them for your Wii U), or 192.168.001.*

    The Default Gateway is typically 192.168.000.001 or 192.168.001.001, depending on your router setup.
    And the Netmask is typically 255.255.255.000, again depending on your router setup.

    Good luck to the other Wii U owners, and thank you again Keen !
    My son is very happy now.

  • Janelle Ow says:

    This got me to connect to the first part but still couldn’t connect to internet. I did a specific search on problems with connecting on the internet with a Motorola modem and got to this site http://techforums.nintendo.com/thread/18064. There are a few things you can do with the modem that solves the issue if you are still having problems. I recommend doing a specific search for your type of modem and the problem or visit the site as the directions may work. Hope this helps!

  • Bezer Kaye says:

    awesome. Thanks.

  • Hejiru says:

    I had the same problem; couldn’t connect to my home network. This worked like a charm. Thanks!

  • Pankoala says:

    Ughhh! I’m suffering ’round here!

    I just CAN’T get connected. I already followed each and every step ’round here.

    I have turned on/off my modem, i have written the adresses as detailed, but it’s all no use.

    It connects to the device but not to internet.

    Any help here?

    • Keen says:

      @Pankoala: Have you tried clearing out all previous connections and starting from scratch? A lot of people report that even following the steps above do not work unless you’ve cleared everything out.

  • Pankoala says:

    Hey, Keen!

    Yeah, I have also already cleared every connections and started new one from scratch. I’ve tried in auto obtain, as well as not auto obtain and following the instructions above and it’s still no use :<

    I'm getting reaaally frustrated u,u

  • Keen says:

    What router do you have?

  • Pankoala says:

    Modem’s a Motorola SGB900 Surfboard Gateway.

    Also I’m in Mexico (dunno if that affects but well.. just in case .__.)

    Thankyou for your help!

  • Keen says:

    This thread on the nintendo forums deals specifically with your router:

    http://techforums.nintendo.com/thread/18064

    Try the steps in there and see if they help.

  • Pankoala says:

    Already tried… ~

    Won’t let me reserve any new IP. I’ve already tried soo maaany variations. From + 2, +5, +10, +15..

    Just won’t let me reserve IP… 🙁

  • Al says:

    If you use Netgear’s (LPC) live parental controls check out the following link on how OpenDNS may cause problems.
    http://forums.opendns.com/comments.php?DiscussionID=16591

  • Rob says:

    Didn’t really work for me, it connected to my Wifi but will not connect all the way to the internet 🙁 Need help fast before I return it and get my daughter an Xbox

  • Jeffrey says:

    You Rule!! Thank you so much your tutorial resolved all my connection problems.

    The first update takes a while though….it just passed 50 percent in 25 minutes time….luckily i have my ps3 so i am just going to play a few games of pes2013 hehe :D.

    Thanks again and i wish you a Merry X-Mas from the Netherlands!

  • lenatjhu says:

    it doesnt work
    DNS 8.8.8.8 and 8.8.4.4.
    and the DNS 4.2.2.1. and 4.2.2.2.
    :O

  • Jarak says:

    tried everything on your guide, got a little closer to registering, but right after I enter my state, it goes to the loading screen then I get error 102-2124. And this rarely happens, usually as soon as I try to get an i.d. I get the error. Any suggestions?

  • Joel says:

    Plz help, I’ve been trying all Christmas afternoon trying to get this working! I’ve entered the subnets and DNS correctly, however, my IP ends with .1.3 what do I do? I’m stuck at internet. =(

  • Joel says:

    my error is 103-2001

  • Lucassss says:

    Thanks man!!!!!!!!!!!!!!!!

  • Joel says:

    FINALLY!!! It took me all afternoon, but now it worked!! Now I have to wait for that long update. So close to chucking the Gamepad over the fence. lol THANKS A BUNCH!!!! 😀

  • Youli says:

    Tried, it doesn’t work. I got the same 103-2001 error as Joel. Anything you did specially Joel?

  • Youli says:

    Nitendo website is recommending to try google DNS Server. But I still not able to get it working yet.

    http://www.nintendo.com/consumer/systems/wiiu/en_na/internet_connect_online.jsp?menu=how_to&submenu=wup-online-ht-dns-settings

  • Youli says:

    Wii U works just fine with my iPhone5 HostSpot. But not my home Netgear. Still need to figure what is going on

  • Youli says:

    Now figured out why Wii U is not working with internet. It has trouble with Netgear OpenDNS Live Parental Control. Disabled it, then everything works.

  • Joel says:

    Well, it was a thing of surprise, because I saw it said it was Successful, but I just kept repeating every step for the whole afternoon. I’m sorry I’m not much help but I’ll check my settings, ok 🙂
    Now for the Update. Hope you get it running Youli, trust me it was very stressful. Wish you luck!!

  • Kez Kat says:

    Me and my brother were lucky enough to get a Wii U each. However, only could get one to connect (after hours of trying). Would I need to have a different IP address than the one previously used?

  • Joel says:

    Boy, my Internet sucks at this update it hasn’t even loading a bar and it fails :/

  • Liz says:

    Thank you! For DNS servers I didn’t use the ones you listed, I used the ones listed under the ipconfig and it worked just fine. Kudos to you for giving a fix that Wii should have had from the get go.

  • Joel says:

    A little bar loaded, but that’s as far as I can get as of now. Why can’t it be packed in?

  • Frank says:

    What a BIG help! Erase all previous saved connections and start from scratch using these recommended instructions and it will work as expected.

  • Pietro says:

    I’m on a Mac, what do I do at step 6, please help me!

  • Keen says:

    Welcome new Wii U owners! I’m glad to see so many more of you getting help here with your Wii U’s. I’ll do my best to help you discover workarounds for your problems. I don’t have all the solutions, as I am only a guy who wrote a few tips to help others experiencing the same problems I solved on my own. Here are a few helpful reminders:

    1) Delete all previous attempts and start fresh. If you don’t the above solutions may not work.
    2) Enter the IP and addresses in exactly. One wrong number will cause a problem.
    3) If you have a Mac, see what I typed below. If you have any additional tips for mac users, please post them.

    Merry Christmas! I hope you enjoy your Wii U.

    @pietro: I’m not big on very knowledgeable about Macs, but I think you can obtain the same information in the following places.

    – Go to Terminal, type “cat /etc/resolv.conf” (should give you the DNS)

    If that doesn’t give you what you need…

    – Go to the Internet tab of the “Airport Admin Utility” and you should be able to find the info there.

  • freewolffe says:

    i love you… bleeping nintendo was very unhelpful and if i were any less incompatent id have a useless wii. thx again, merry christmas btw haha

  • Flare says:

    Hey I Did everything and it worked but now I’m getting error code 103-2001 Now i don’t know what to do 🙁

  • Kev says:

    Thanks for the guide, worked first time, although the system update failed!!
    All went well on the 2nd attempt, strange thing is I have a USB ethernet adapter
    that works fine on the Wii but the Wii U refuses to see the router at all (this router is set as an access point) maybe its my strang network set up?

    Main cable router/modem is hard wired from loft to living room router (access point)
    then to 1gbit power lan to dining room connected to another router (access point)

    although the Wii/PC/Laptop/Xbox 360 will all connect via LAN?

    any ideas on how to get the usb ethernet adapter to work with the Wii U?

    Thanks

  • Greg says:

    Thank you so so much, this will help with getting the software for the Wii data transfer!

  • Lukas says:

    still does not work… >.<
    tried everything… still the same error!

  • Rod says:

    Thanks for the help, online Santa!

  • Kelly says:

    I have tried everything under the sun to get this piece of junk to connect to the Internet. It took hours just to get it configured to acknowledge my router. I managed to get it connected to the Internet by making my laptop a hotspot, but that’s incredibly slow and unreliable. I thought that if I could do that and get the update installed that maybe my wifi woes would be fixed, but alas – still nothing. I have done everything I can find online – manually entering the info, changing the DNS, messing with my router settings. The only thing I haven’t done is buy a LAN cable (well, I did, but it wasn’t recognized as one) to try it out wired.

    Is there any other suggestions at all – anything – that anyone can think of? I have a Motorola SBG6580. I even turned off all other devices in my entire house and moved the Wii U to sit right next to the router and it still doesn’t connect. I get a different error code every time I try again (103-2001, 103-2004, etc.).

  • Wii U User 2012 says:

    Thanks, perfect work around. Too bad Nintendo botched the software to begin with.

  • Anthony says:

    In case you’re still having trouble, check the DNS in your router. I was using OpenDNS to filter my Internet connection (young kids so I prefer to filter our link just in case) and it changed the DNS settings in the router (Netgear WNDRMACv2) to point to the OpenDNS DNS servers. Once I changed those to the Google DNS all was well.

  • Elizabeth says:

    thank you it worked perfectly!

  • eddie hoffman says:

    Will this work if you live in in another country, like Mexico?…

  • Keen says:

    @Eddie hoffman: I don’t see why not. If anyone can confirm that please do.

  • Joel says:

    Thank you so much Keen!! The update is now going very quick. I couldn’t of got the Internet on without you! Happy Holidays! 😀

  • Sean rice says:

    Thank you so much

  • Cflex says:

    I had problems but I discovered it was because my Wi-Fi network name (SSID) had a space in it. I reconfigured my wireless router so that the SSID didn’t have any spaces, and then tried the Wii U network connection again and it worked fine. I hope this helps someone else.

  • martin says:

    i got error 103-1004 and this still didn’t work 🙁

  • […] Wii U WiFi Connection Error Fix (103-1001, 101-1002) – The Wii U launched with issues connecting to certain routers.  We came up with a very quick fix that was linked around the web on dozens of major sites including Nintendo’s. […]

  • Francisco Maia says:

    THANK YOU so much.
    I was almost ready to send the unit for warranty.

    I think the problem is related somehow with the MTU value that is defaulted to 1400 and should be 1500.
    The rest of the settings have no reason to create problems, because they are the same in the manual settings.

    Anyway, Nintendo should be ashamed of this…

  • Sean says:

    Thank you very much, I had no problem connecting my wii to the interweb so not being able to connect my wii U was pissing me right off!!!

  • JohnKIOhio says:

    Worked! THANKS! Almost sent mine in for warranty too! Nintendo support blamed it on all my equipment even though all of our other electronics work fine. THANKS!

  • itsnotme227 says:

    Life saver! Entirely helped!!!

  • ben says:

    yesss. finally 😀

  • Jennifer says:

    Thank you. Wasted hours with the errors until we found your solution. Perfect.

  • Chance says:

    I have tried this 3 times no luck.

  • Clark says:

    Thanks alot! Seriously? Manual configuration? Now that’s a hassle. Owe you one 😀

  • TSA says:

    This has been worthless. At first it got me past the “Connection to device” issue, and even got me into the “Downloading update” screen. Then after about 5 min, the connection died with an error (108-0066 i belive, and now it wont even get past the Device connection.

  • Keen says:

    @TSA: I’m sorry to hear that the advice here didn’t work well for you. Perhaps someone who was able to fix the error you’re getting can chime in to assist.

  • You says:

    R Awesome

  • ladiesmen217 says:

    I got the “X” only on internet, but instead of adding 10 to the IP adress. i added 11 and it worked for me, thank’s fot the help

  • Chris says:

    Great post nintendo owes you big time!
    I have one question tho. If I am useing ipconfig/all to find my ISP’s DNS server and I only get one address, should I just leave secondary blank? 0.0.0.0?

  • Chris says:

    I just answered my own question sorry about that… Obviously yes secondary is 0.0.0.0

  • Robbo says:

    Thank you so much it nearly went out the window!!

  • jean-marc says:

    please i need help. my connection works and the browser application works but when i try any other application online like miiverse or eshop (or Cod 2 online for example) it just says “error code 102-something (it varies, sometimes it’s 102-2593) and it just won’t work. i sometimes manage to use miiverse for an instance but then the error code appears again after a while. this never happens on my 3ds or my old wii. please help!!!!

  • daniel says:

    THANK YOU SOOOO MUCH !!!! have been sat here for an hour and finally got it working with you help thank you. easy to follow steps and work first time

  • Rob says:

    I’ve done everything said and I STILL can’t connect. My Wii U acknowledges that there’s a Wi-Fi connection, but won’t connect to the internet. I’ve followed every step and still nothing. Is there any other way to get it to work?

  • kim says:

    I like rob have had the same result. It recognises there is a connection to the Network but it wont connect to the internet

  • os says:

    Hi everybody, first of all, im spanish, so, sorry about my english. I write this in order to help people who was dessesperate trying to get to the internet like me. I had tried connecting manually, the wii u connected to the router, but there´s no conecction to internet, and there were errors 103-2001 to 103-2004. I had read a lot of posts about things that works for another people, some of them are: clearing all the saved conecctions, and putting again a new conecction manually; put a +15, +30, in the ip (as long as the value is less than 254), each connected device to the router occupies one lot, so, adding the number is to make sure that lot is empty; reset the router; if your device is something like a motorola, search about connections trouble´s in the red (nintendo´s page has something about it); and finally, the one who make´s my nintendo connect to the internet, clear your password in the router, then connect using the manual way, and that work´s for me, you can put the password back when the update finishes.

  • Iforgotthename says:

    Thanks aloooooot! it first didnt worked when i added 10 to the IP tried 11 and it works Great!

  • Neil says:

    This is a big thanks to Kevin. I entered the default gateway found in my router’s basic settings as the gateway, which was wrong. So for the gateway just input your routers basic IP address. Don’t add 10 or so for this. It worked for me. This will be a common mistake because when looking for the gateway in router settings, DEFAULT GATEWAY was the only option which said anything about a gateway. I have emailed Nintendo about this so hopefully most people will be sorted soon.

  • Pink says:

    Thanks so much. I just just got my Wii U after 2 months of layaway(Kmart, great for poor people) and i couldnt connect to my home Wi-Fi for anything. This worked instantly, and now i can finally….wait 2 hours for it to update HA! But still, this helped so much.

  • Justin says:

    Thank you SO much. This saved a lot of frustration in trying to set up my Wii U’s internet connectivity. It was an easy to use guide and I pretty much ran around my basement cheering when it worked.

  • Benjamin says:

    Excellent. Thanks, worked like a charm.

    We have tow routers, and so two ip addresses, the one on the other side of the house (Which my business uses) my WiiU would connect to fine, but the one where all my consoles and such is, not at all… It does now though, so thank you again. 🙂

  • RaVVV says:

    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! OMG WOW THXXXXXXXXXXX

  • Iowajames says:

    Worked great, thanks!

  • Katie says:

    It took me two nights to figure out what was wrong – I could connect to the router but not to the internet. Turns out my Gateway Surfboard was not liking the IP address I chose (I used the above instructions and chose 23 at the end). I went to my router settings and tried to add the MAC address myself but it wouldn’t allow me to use any number over 20! Luckily 12 was open and it allowed me to add the Wii U and then it connected just fine. I’m so happy, I was getting ready to take this thing right back to Target! Now if it will finish updating I can finally have some fun!

  • Derek Coleman says:

    I am a gamer and yes i go so fustraded thanks for breaking it down so i can understand how to do i i will give it a try onece i get my modem prob fixed.

  • Derek Coleman says:

    if i can offer a sugestion here. my bro helped me out with this we changed the router channel to the higest channel witch was 11 and setted the router from n to g so give this sugestion a try too. so far i havent had a prob.

  • Huangwei says:

    Hey it still doesn’t works for me. I am using fibre optics, model number of my router is DVG-N5402SP

  • Nick says:

    Thank you so much.. We were searching for a few Days to get solution. And finale The connection is working. Thanks

  • kay says:

    Thank you so much you are a rockstar worked like a charm!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Scott says:

    Thank you. These instructions allowed me to connect to my router, but not to the internet. So I read on a different forum to try this. In step #8, it tells you to add 10 to your ip address. I did that. Well, it connected to my router, but not to the internet, so this other forum said to try not adding 10. I changed it back to the original ip that was in my ipconfig, now I have “the connection test was successful”. So yeah, this is going out to whoever can connect to their router, but not to the internet. Anyways, great instructions, thankyou so much!

  • Jonathan says:

    Ok, after a frustrating morning, I found your blog and this worked right off. Device is ‘Downloading data for update…’ now! I couldn’t get it to connect to my router, even though it could see the SSID. Manually plugging in the addresses worked. Thank you!

  • Waffles says:

    Got it! thanks for your help. I also had no connection, then network device but no interent. Finally went back and did the whole process from step 1 and it connected to the internet! thanks!

  • Miguel says:

    I can’t connect to network device. Nothing is interfering with my signal, I tried adding ten, adding a random number, Using the same number, and I tried the Google DNS and My DNS… Help?

  • Miguel says:

    Didn’t auto obtain either settings. When I erase all my connection settings and try to connect to my router, it says can’t connect to network device… :/ still an error 103-1001

  • leah says:

    thank you so much. my poor husband was just devastated, the wii u would hook up to the android no problem, but not the internet. this totally helped. thanks. I also had to disable ‘n’, and change the security format, I think the techy who installed my internet was not considering the wii

  • Jovek says:

    Hey it works! Thanks for all man!

  • David says:

    Wheres connection types, system settings?

  • Rich says:

    Just wanted to say what a helpful post this was. Really appreciated it. Thankyou

  • Armando says:

    I got the connection to router and internet but then it ask me for an update and when i say yes it comes error: 103-1004 :/

  • Leonard says:

    Thanx so very much. A Valuabla bit of information !!!!!!!

  • >