I’ve mentioned the situation surrounding my guild’s failed transfer to Dark Crag.
Cliffs Notes: The transfer was supposed to work. It didn’t. Petitioned November 26. No response. Updated petition. No response. Made a forum post. No help there. Last resort = Blog post to make noise about it.
Long version/forum post:
My guild transfered off of Wolfenburg to Dark Crag on November 26. I went through the transfer process, following all of the procedures to the letter, and the guild was disbanded on Wolfenburg accordingly. The next step was the create a new guild on Dark Crag after transferring my character. Upon creating this new guild my previous guild’s level and renown should have transfered to the new guild. Well, it didn’t. It created a new guild without the renown or the level. I promptly relogged, refreshed my UI, asked other guildies, and reread the transfer process several times. Nothing on my end went wrong or should have gone wrong.
When I exhausted all self-troubleshooting I sent in a petition. There wasn’t a reply so I updated my current one and still have not heard anything. It’s been over a week now and my guild is rather agitated that we don’t have our guild heraldry or scrolls, or any of the other perks we spent time earning from launch until this point.
Has anyone else experienced similar problems? I heard from someone that this happened to other guilds during previous transfers and the issue was resolved. Does anyone know how I would go about getting this resolved? Obviously the petition isn’t doing anything.
Help is appreciated.
So now I have posted this here on my blog because, honestly, I have no other place to turn. Do I call CSR’s and complain or hope that one day my in-game petition is answered?
Someone in the forum post that I made had this to say:
“Our guilds petition for them to fix it was in the hands of CSRs for over a month(we were rank 19). They didnt help us and around when our “new” guild hit rank 9 — every single officier we had quit the game. They do not even have a category for guild issues on the appeal thing.
My best advice to you to avoid heartache is to merge with another guild NOW and count the old one lost.”
I’m trying to be cool about it, but honestly it’s killing my desire to log in. I don’t want to get nasty or start throwing out wild accusations about customer service’s performance. I’ll simply leave it at this for now: Please help, Mythic. (Character name: Morkeen // Guild name: Happy Fun Guyz // Server: Dark Crag)
Update December 5th – I received a response from Andy (Community Coordinator) and hopefully should see something fixed here soon.
It’s an issue that is usually correctable by our CS team. If you’ve submitted an appeal regarding this issue it should have been escalated to a supervisor, if not go ahead and PM me the following information and I’ll forward it along:
GM Account name
I’ll keep you guys updated on what happens.